Refunds & Return Policy

At PharmaBluee, customer satisfaction is our priority. We strive to provide high-quality pharmaceutical products, but due to the nature of our products, certain restrictions apply to refunds and returns. Please read this policy carefully before placing an order.

1. Returns Policy

For safety and hygiene reasons, we do not accept returns on any medications or pharmaceutical products. This policy ensures product integrity and protects customers from potential tampering or contamination.

However, we will make exceptions in the following cases:

  • You received the wrong product that differs from your order.
  • The product was damaged during transit.
  • Your order was not delivered within the expected timeframe (see Section 3).

If you experience any of these issues, please contact our support team within 7 days of receiving your order.

2. Refunds Policy

Refunds are processed under the following circumstances:

  • Wrong Item Received: If you receive the incorrect product, we will either reship the correct item at no additional cost or issue a full refund.
  • Damaged Product: If the product arrives damaged, we will provide a replacement or refund after reviewing the claim.
  • Lost Orders: If your order is lost in transit and exceeds the maximum delivery period, we will issue a refund or reship the order.

Non-Refundable Cases:

We do not provide refunds in the following situations:

  • Change of Mind: We cannot accept returns if you decide you no longer need the product.
  • Incorrect Shipping Information: If an order fails to be delivered due to incorrect details provided by the customer, no refund will be issued.
  • Customs Issues: If an order is held, delayed, or rejected by customs, we are not responsible for issuing refunds. Please check your country’s regulations before ordering.

3. Lost or Delayed Orders

  • Standard delivery times range from 3 to 5 business days, depending on the shipping location.
  • If your order has not arrived within 30 days, please contact our support team.
  • If tracking shows the package as delivered, we are unable to offer a refund.

4. How to Request a Refund or Report an Issue

To initiate a refund or report a problem, please follow these steps:

  1. Contact us at info@pharmabluee.com within 7 days of receiving your order (or within 30 days for lost orders).
  2. Provide your order number and a detailed explanation of the issue.
  3. If applicable, attach clear photos of the damaged item or incorrect product received.
  4. Our support team will review your request and respond within 3 business days.

5. Refund Processing Time

  • Approved refunds will be processed within 5-10 business days via the original payment method.
  • If your refund is delayed, please check with your bank or payment provider.

6. Contact Us

For any refund or return inquiries, please contact our customer support team:

📧 Email: info@pharmabluee.com
📞 Phone: +1 (347) 688-7463

We appreciate your understanding and cooperation. Thank you for choosing PharmaBluee!